What holds organizations back from achieving their objectives? What prevents them from developing innovative products, services or business models?
In many cases, employees are too plugged in to innovate. Always-on communication and a never-ending deluge of information leave them struggling to keep up with the pace of work. There’s a constant barrage of emails, meetings and data, all of which seems important, leaving no time for creativity or strategic thinking.
Microsoft recently surveyed 31,000 people to better understand this challenge. More than two-thirds (68 percent) said they don’t have enough focus time during the day, while 62 percent said they spend too much time searching for information. Inefficient meetings are another big problem, with 56 percent saying they can’t summarize meetings and 55 percent complaining that the next steps are unclear.
According to a recent KPMG survey, 93 percent of business leaders believe generative AI can help solve these problems. However, few organizations are prepared to adopt GenAI tools.
Lack of Expertise Is the Major Hurdle
The primary challenge is a lack of in-house expertise. In-house staff may be experimenting with GenAI — a separate Microsoft study found that 75 percent of knowledge workers are now using GenAI at work. However, many organizations are still struggling to understand GenAI’s potential benefits and risks. They recognize that GenAI can bring security and privacy threats if not managed properly. More than a quarter (27 percent) are so concerned that they’ve banned GenAI, according to Cisco’s 2024 Data Privacy Benchmark Report.
Many organizations that have implemented GenAI are stuck in the proof-of-concept stage. They’ve completed a small-scale implementation to identify use cases that will provide business value. However, they don’t have the skills and resources to overcome the challenges of adopting GenAI across the organization.
A qualified managed services provider (MSP) can be a valuable partner in the journey toward GenAI adoption. Best-in-class MSPs have a deep bench of engineers with expertise in a wide range of disciplines. They’ve done extensive research and seen firsthand how GenAI can be utilized in real-world environments.
How MSPs Add Value
Smart MSPs are already utilizing GenAI in their own operations or planning to do so. AI-powered tools can help MSPs automate many routine processes for greater efficiency. AI also allows them to apply analytics to gain new insights into their customers’ IT environments and accelerate response to issues and security incidents. By adopting GenAI, MSPs learn lessons, identify use cases and demonstrate its business impact.
In addition, MSPs can help customers work through one of the most confounding issues related to GenAI adoption — operationalizing business processes. Organizations that attempt to layer GenAI on top of cumbersome processes will only exacerbate their challenges. Best-in-class MSPs are well versed in streamlining processes for maximum efficiency and accuracy. They also excel at breaking down data silos so that information can flow freely throughout the organization. These are valuable skill sets when it comes to GenAI implementation.
Of course, qualified MSPs understand the technical and licensing requirements associated with GenAI. They are also adept at completing technology rollouts with minimal business disruption.
Conclusion
GenAI promises to help employees become more efficient and gain ready access to the information they need to do their jobs. However, organizations face significant hurdles and risks when it comes to GenAI adoption. If you’re looking to take advantage of GenAI, the consultants at Verteks can meet with you to discuss your objectives and develop a roadmap.
